Privacy policy
Privacy policy
Last updated: 1 June 2026
At Secret Marshmallow, your privacy and security are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020 when you access or use our website. By visiting our website or making a purchase, you agree to the practices outlined in this policy.
🔞 Age restriction notice (R18)
This website contains adult content and products intended for individuals 18 years of age or older. By accessing this website, you confirm that you are at least 18 years old and legally permitted to view and purchase R18 material in New Zealand. We do not knowingly collect personal information from anyone under the age of 18.
1. Information we collect
When you interact with our website, we may collect personal information including: Contact information: Name, email address, shipping address, billing address, and phone number. Payment information: Payment details required to process transactions. Secret Marshmallow does not store credit card details. Other information: Information you voluntarily provide, such as when subscribing to our newsletter or contacting customer support.
2. How we use your information
We collect and use personal information for lawful purposes, including: Order fulfilment: Processing orders, arranging delivery, and providing order or tracking updates. Customer communication: Responding to enquiries and sending order confirmations and service-related communications. Marketing (optional): If you opt in, we may send promotional emails or updates. You can unsubscribe at any time using the link provided in each email.
3. Cookies and tracking technologies
We use cookies to enhance website functionality and improve your shopping experience. Cookies allow us to remember shopping cart contents, improve website performance and usability, and provide a more personalised experience. You can manage or disable cookies through your browser settings.
4. Payment security
All payments are processed using SSL (Secure Socket Layer) encryption to protect your information during transmission. Important: Secret Marshmallow does not store credit card information. Payments are handled securely by trusted third-party payment providers.
5. Storage and protection of information
We take reasonable steps to ensure your personal information is protected against loss, unauthorised access, misuse, or disclosure. This includes secure systems, encryption, and access controls in line with New Zealand privacy principles.
6. Disclosure of information
We do not sell, rent, or trade your personal information. We may share information only when necessary, including with courier or logistics providers to deliver your order, with payment providers to process transactions, and when required by law or regulatory authorities.
7. Your rights under New Zealand law
Under the Privacy Act 2020, you have the right to request access to your personal information and request correction of your information. If you would like to exercise these rights, please contact us using the details below.
8. Making a complaint
If you have a concern about how we've handled your personal information, please contact us first and we'll do our best to put it right. If you're not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner: Website: privacy.org.nz Phone: 0800 803 909 (Monday to Friday, 10am to 3pm) Email: enquiries@privacy.org.nz Post: PO Box 10 094, Wellington 6140
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Continued use of the website constitutes acceptance of any updates.
10. Contact us
If you have any questions about this Privacy Policy or how Secret Marshmallow handles your personal information, please contact us via our website contact form or email.